Shipping General Information:

We offer Fast & Free Shipping and Returns on U.S. Orders via UPS. Orders will ship out the same day (Monday-Saturday) when the order is placed by 12:00 PM CST. Expedited orders must be placed by noon CST to be shipped out the same day. For U.S. Domestic & International orders, we will use UPS or DHL to ship to most locations. We will ship to PO Boxes via USPS. UPS/DHL does not ship to PO Boxes. Please note, expedited shipping is not available for PO Boxes. Other carrier options are available, and we reserve the right to change carriers at any time. To ensure that your package is delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring prompt delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Yonicque LLC to import the goods on his behalf. Further, the consignee/buyer agrees that Yonicque LLC may delegate the obligation to import the goods on his behalf to a subcontractor (e.g., a customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

Processing Time:

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on several factors, standard domestic and international orders may take up to 1 business day (excluding Saturdays, Sundays, and Holidays) to process. After your payment is authorized and verified, standard orders can still take 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

Shipping Rates & Timelines:

Please note that orders to U.S. destinations may take 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order. When your order has been shipped, you will receive an email with tracking information. For U.S. Domestic & International orders, we will use UPS or DHL to ship to most locations. Your final shipping cost is displayed at the point of checkout.

Shipping Fees:

Shipping fees are non-refundable. If you refuse any shipments from yonicque.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

International Shipping & Delivery:

To provide our global clientele with the most seamless and secure checkout experience, all international orders are fulfilled via Shopify Managed Markets and dispatched using premium, white-glove carriers including DHL Express, DHL eCommerce, and FedEx. Please review our international terms regarding shipping, delivery accuracy, and returns below:

- Duties, Taxes & Customs: All import duties, local taxes, and customs fees are the sole responsibility of the customer. For a frictionless delivery experience, these mandatory government fees are automatically calculated and collected at checkout. This ensures your package passes smoothly through customs with no unexpected fees upon arrival. We do not subsidize or cover these fees under any circumstances.

- Shipping Fees: We offer calculated, live-rate international shipping to ensure your order arrives securely and swiftly. We do not offer complimentary shipping on international orders. Accurate shipping rates for Standard or Express delivery will be displayed at checkout based on your destination and order weight.

- Package Refusals: If an international delivery is refused by the recipient or the required duties collected at checkout are disputed, the package may be abandoned by the carrier or returned to our boutique. In these instances, all original shipping fees, return shipping charges, customs clearance fees, and handling costs will be deducted directly from your refund.

- Order Details & Address Modifications: To protect order processing speeds, address modifications cannot be made once an order has been submitted. Please meticulously verify your shipping details at checkout—including apartment, suite, or unit numbers, city, state/province, and postal codes. If you notice an error immediately after purchasing, the original order must be canceled completely, and a new order must be placed with the corrected address. We are unable to offer refunds or complimentary replacements for orders lost or misdelivered due to address entry errors.

- Returned to Sender: If a package is returned to our carrier partners due to an incorrect or incomplete address, the order will be held by the carrier. To have your luxury pieces repackaged and resent, repayment of the full international shipping fee will be required to generate a new transit label.

- International Returns & Exchanges: We do not offer complimentary returns or exchanges for international orders. Should you wish to return an item, you are fully responsible for the cost of return shipping, secure tracking, and ensuring the package safely reaches our facility. Original shipping fees, duties, and taxes are strictly non-refundable.

Delivery Claims:

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). Yonicque LLC does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credit for packages that the carrier confirms as being delivered.

Out-of-Stock Items:

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserved Rights Regarding Shipping:

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our YoniDolls, Yonicque LLC reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Yonicque LLC reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

- An irregular or excessive returns history indicative of “wardrobing"

- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

- Potential fraudulent or criminal activity.

Similarly, Yonicque LLC reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above. Please note: Your billing name and address must match for a successful purchase order. To check the status of your order please visit our “Tracking Order” page. You may email us directly at info@yonicque.com

Customer Service:

Mon-Sat 7:00 am - 9:30 pm CST

(805) 836-0621

Yonicque LLC

1507 E 53rd St
Suite 861
Chicago, IL 60615
United States

We greatly value and appreciate your business. Thank You