Return Policy
Return Policy
At Yonicque, we want you to love every purchase. If something isn’t quite right, we’re here to make it easy. We offer a free, easy, and no-hassle return policy.
Our Promise
We stand behind the quality of every item we offer. If your purchase isn’t the perfect fit for your style, you can return it within 60 days — risk free money back guarantee.
60-Day Easy Returns
You may request a return within 60 days of delivery. Once a return is received, inspected, and approved, it will be issued to the original method of payment only (including prepaid credit cards). Please note that store credit will be issued in the case of gift returns in the form of a Yonicque E-Gift Card via email. Refunds will be processed within 10 to 15 business days.
Products marked Final Sale cannot be returned. We do not offer exchanges, but we welcome you to return your item(s) by mail following our Return Policy by using our online Returns Portal and repurchasing any available item(s) on our site. Yonicque does not issue returns for the original shipping charges. Items must be unused, unworn, and in their original condition and packaging to qualify for a return. Items must be free of stains, makeup, odors, fragrances, glitter, deodorant, or wear. We will provide free prepaid return labels on all U.S. orders only. We will also cover the return shipping costs for all U.S. orders only.
Refund Options
Once your return is approved and received, you may choose one of the following:
· Full refund to your original payment method
· Store credit for a future purchase
Store credit is issued immediately once the return is processed and never expires.
Return Process
To start a return, please click here - Return Portal with your order number. Once a return is received, inspected, and approved, it will be issued to the original method of payment only (including prepaid credit cards). Please note that store credit will be issued in the case of gift returns in the form of a Yonicque E-Gift Card via email.
Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return:
· Items without protective plastic, returned in a balled-up condition, or that are in non-resalable condition. Items must be returned in the same manner that they were received.
· All bodysuits, sets that include bodysuits, swimwear, beachwear, crochet items, white clothing, and leggings or legging sets are final sale.
· Items marked final sale, swimwear, or bodysuits.
· Black Friday and Cyber Week are final sale
· Opened or used beauty products or lashes.
· Gift Cards are considered final sale.
Damaged or Incorrect Items
All products undergo thorough inspection prior to shipping. However, should you receive a damaged, defective, or incorrect item, contact our Customer Care Team via the Contact Us page. Our Customer Care Team must be notified of the damaged item(s) or incorrect item(s) received within 7 days of delivery so that we may resolve the issue promptly. Photographic and Video Footage evidence will be required for verification. If the damage is confirmed, a replacement of the originally ordered item will be sent; however, we do not offer substitutions for different items.
Returned-to-Sender & Refused Packages:
· Once an order has been placed, it cannot be canceled, modified, or altered due to the expedited shipping process. Therefore, it is imperative to ensure that the correct size and color have been selected, as we are not liable for any errors made in the orders.
· We assume no responsibility for packages that are unclaimed, sent to incorrect addresses, or returned to us. If items are returned, the customer will be responsible for the reshipping fees required to send them to the correct address.
· When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
· We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
· This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery.
· Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
· We are unable to update orders once they have been placed in our system. To ensure that your package is delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
· We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
· An irregular or excessive returns history indicative of "wardrobing"
· An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity. Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
· Non-Yonicque items sent to our business mailbox will be discarded upon receipt.
Expedited websites, new websites, and revamps are non-refundable once the project is completed and the contract is signed. Returning By Mail For U.S. Domestic & International customers, you may return by mail. To return by mail - Use your order packing slip to return it by mail with the carrier of your choice. All returns must include an order packing slip that indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Mail your return items to our Returns Department at the address stated below:
YONICQUE
1507 E 53rd St
Suite 861
Chicago, IL 60615
United States
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 10-15 business days to process your return once it is delivered to our business mailbox. Once a return is received, inspected, and approved, it will be issued to the original method of payment only (including prepaid credit cards). Please note that store credit will be issued in the case of gift returns via email.
Please Note: Yonicque is not responsible for returns until they reach our business mailbox in Chicago, IL. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, Yonicque will not issue any returns.
If you have an issue with your E-Gift Card, please contact us via email at info@yonicque.com
Customer Service: Mon-Fri 8:00 am-5 pm CDT. You may call or text us at (805) 836-0621.
Thank you kindly for your business. We hope to see you again soon.
