FAQs

Our establishment is located in Chicago, Illinois. Our products are available for shipment, and we provide same-day local delivery within Chicago as well as Chicago curbside pickup.

Take advantage of our promotional offer: Buy 2 & Save More! Mix & Match our best-selling premium tracksuits & sweatsuits with thick-stretchy fabrics that hug and hold. Use code: DEAL at checkout to get a $10 discount. Our pricing strategies are designed to provide customers with access to cost-effective options for stylish apparel.

All of our products are currently in stock and available for immediate shipment, with the exception of items that are labeled "Sold Out" or "Out of Stock".

The rapid sell-out of our advertised products often results in items becoming unavailable due to limited stock.

We stand behind the quality of every item we offer. If your purchase isn’t the perfect fit for your style, you can return it within 60 days — risk free risk-free money-backoney back guarantee. 

You may request a return within 60 days of delivery. Once a return is received, inspected, and approved, it will be issued to the original method of payment only (including prepaid credit cards). Please note that store credit will be issued in the case of gift returns in the form of a Yonicque E-Gift Card via email. Refunds will be processed within 10 to 15 business days.

Learn more by reviewing our entire Return Policy.

We accept the following secure, encrypted payment methods:

• ShopPay
• Visa
• American Express
• Mastercard
• Apple Pay
• Google Pay
• PayPal/Venmo
• Cash App
• Afterpay
• Klarna
• Zip

At Yonicque, we provide additional secure, encrypted payment options at checkout. You can be confident that your shopping experience with us is safe. We employ industry-standard encryption protocols to protect potentially sensitive information, including your name, address, and critical details related to your credit or debit card. Data transmitted between your device and our website is encrypted, ensuring that it remains unreadable to any unauthorized parties who may attempt to intercept it.

If your order is currently undergoing payment review, it indicates that your payment has not yet been received. This situation may arise for a variety of reasons; however, please rest assured that your card has not been charged.

Please be advised that tracking information will be available only after the order has been dispatched. It is important to note that some orders may be delivered in multiple segments; therefore, you will receive several shipping notifications if your order is shipped in separate parts. Please click here to track your order. 

We regret to learn that you have not received a portion of your order. If you are experiencing an issue with missing items, please consider the following steps:

1. Review your shipping email. If your order is being dispatched in multiple segments, the initial shipping email may only contain a selection of the items ordered. Subsequent shipping emails will follow, along with multiple tracking numbers.

2. Inspect the package slip included within the polymailer or box. This document will detail the items that are included in your current shipment. If all items listed on the package slip are present, the remaining items will be sent separately.

3. Examine the Yonicque shipping packaging. In cases where orders are divided into multiple shipments, a notification will be included in the polymailer or box indicating that the order has been split.

If you find that item(s) are still missing from your order, and both your shipping email and packing slip confirm the completion of your order, we kindly request that you contact our customer service team here.

Please make sure to include your order number and specify the missing item(s). If you have not received all of your items, we ask that you reach out to us within a period of fourteen days.

Upon placing your order, you will receive an order confirmation message containing your order number. This information will also be sent to your email; please allow up to 30 minutes for it to arrive in your inbox. Once our warehouse team has processed your order, you will receive a subsequent email notification indicating that your order is en route to your designated address. Please click here to track your order.

Upon placing an order, you will receive a confirmation email and/or SMS notification shortly thereafter. To ensure that this communication is directed to your inbox, please add info@yonicque.com and 1-(855)-492-3301 to your contacts. Failure to do so may result in the confirmation email or SMS being diverted to your Junk or Spam folder. If you have not received your order confirmation email or SMS after submission, please contact us.

Regrettably, once you have submitted your order, it is not possible to modify any details, as our warehouse team will have already commenced the processing of your order.

We regret to learn that you have received an incorrect or defective item. Kindly contact us within 7 days of receipt of delivery with your order number, the name of the product you were meant to receive, and any additional details pertaining to the issue. We will make every effort to resolve this matter promptly for you. To start a return click here - Return Portal.

Regrettably, we are currently unable to facilitate exchanges. You may return your item to us and subsequently place a new order for the item of your preference. To start a return click here - Return Portal.

We utilize the following shipping carrier:  

• United Parcel Service (UPS)  

We are pleased to offer complimentary shipping and free returns for all orders within the United States.

Yes. We serve our global clientele through Shopify Managed Markets, utilizing premium, white-glove carriers including DHL Express, DHL eCommerce, and FedEx to ensure a secure transit.

Shipping services to the United States are unable to deliver to P.O. Boxes via UPS. We kindly request that you provide an alternative shipping address or opt for either the Standard or Saver shipping service.

Shipments are permissible at any time between 8:00 AM and 9:00 PM, Monday through Friday, Central Standard Time.

Yes. You can ship your order to an address that is different from your billing address. To ensure a seamless transaction and protect order security, please keep the following in mind before finalizing your purchase:

Verify details at checkout: Because our system processes orders immediately to maintain swift transit speeds, address modifications cannot be made once your order has been submitted.

Review international rules: If you are shipping internationally, please ensure the delivery address is fully correct—including any apartment, suite, or unit numbers—as we are unable to offer refunds or replacements for misdelivered packages due to entry errors.

If you or a neighbor are available to receive the order, a signature will be required upon delivery. In the event that no one is present to accept the package, the shipping company will leave a notice indicating an attempted delivery and will provide details on the location to which the package has been redirected. If there are no secure locations or available neighbors, the courier will inform you and will make an effort to reship the package on the next business day. The shipping service will attempt delivery three times before the package is returned to the depot and subsequently sent back to Yonicque. Should you wish to arrange for the package to be redelivered, please contact us at info@yonicque.com.

You may track the status of your order here. 

Should you have placed an order using the standard shipping service and you missed the delivery, you can reschedule your order by visiting the following link: https://www.ups.com/us/en/track/change-delivery 

If this option is not available in your area, it is necessary to contact your USP Store. You can access the details of your local UPS store at this link: 

https://www.theupsstore.com/pack-ship

In the event that you placed an order via the standard shipping service and your UPS tracking indicates an unsuccessful delivery attempt or you have received a notice of attempted delivery, you must either reschedule your shipment or arrange to pick up your package from your local UPS store.

For international orders submitted through DHL please visit: https://www.dhl.com/us-en/home.html?locale=true

If you are unable to access your order status, please contact us, and we will respond to your inquiry promptly.

Please be advised that you have a period of 15 days from the date of the initial shipping attempt to either reschedule the shipment or retrieve your package. After this timeframe, your package will be returned to our facility.

We are unable to provide refunds or complimentary replacements for orders lost or misdelivered due to address entry errors. Please meticulously verify your apartment, suite, unit number, and postal code before finalizing checkout.

If a package is returned due to an incorrect or incomplete address, it will be held by our carrier. To have your luxury pieces repackaged and resent, repayment of the full international shipping fee is required to generate a new transit label.

No, there are no unexpected fees at delivery. All mandatory import duties, local taxes, and customs fees are automatically calculated and collected at checkout. This ensures your package clears customs seamlessly. These government fees are the responsibility of the customer and are never subsidized or covered by us.

We do not offer free international shipping. To guarantee the most secure and efficient delivery, we provide live, calculated rates for both Standard and Express shipping at checkout based on your destination and order weight.

If a delivery is refused or the pre-collected checkout duties are disputed, the carrier may abandon the package or return it to our boutique. In these cases, all original shipping fees, return shipping charges, customs clearance fees, and handling costs will be deducted directly from your refund.

We do not offer complimentary returns or exchanges for international orders. You are fully responsible for the cost of return shipping and secure tracking. We highly recommend using a trackable service, as original shipping fees, duties, and taxes are strictly non-refundable, and we cannot process a refund unless the package safely reaches our facility.

In instances where we suspect fraudulent activity, which may include but is not limited to situations involving suspicious claims related to orders that have been placed but not received, or circumstances in which we believe items are being returned after they have been used or worn, or if the returned items do not match the initial order, we reserve the right to withhold refunds and prohibit your account (as well as any associated accounts) from placing future orders. If you believe that an error has occurred in this process, you are encouraged to contact us so that we may discuss the matter in further detail.

In the event that you wish to contest the shipping of your order, you have a period of 30 days commencing from the date on which the carrier updates the tracking status of your order as fulfilled (i.e., marked as shipped to the address indicated in the Shipping Confirmation). We reserve the right to request supporting evidence prior to issuing any refund for the price paid and/or any associated shipping costs.

We stand behind the quality of every item we offer. If your purchase isn’t the perfect fit for your style, you can return it within 60 days — risk free money back guarantee. 

You may request a return within 60 days of delivery. Once a return is received, inspected, and approved, it will be issued to the original method of payment only (including prepaid credit cards). Please note that store credit will be issued in the case of gift returns in the form of a Yonicque E-Gift Card via email. Refunds will be processed within 10 to 15 business days.

Learn more by reviewing our entire Return Policy.

Our Return Portal facilitates quick and efficient returns. Refunds will be processed within 10 to 15 business days following the drop-off of your package at your local UPS location. 

Please ensure that the item is repackaged in its original packaging or in a secure, waterproof envelope, with all labels and tags intact. To initiate the return process, print a return label through our Return Portal and deliver the package to your nearest UPS facility. 

You will receive an email confirmation containing tracking information and proof of your return. 

To begin the return process, please click here - Return Portal.

Please click here to read our Return Policy.

Please ensure that your orders remain distinct, as consolidating multiple orders within a single package may result in delays to your refund process.

Please return unsuitable items within 60 days of receiving your order. Kindly ensure that all items are returned in their original packaging. For a comprehensive overview of which items are eligible for return, please refer to our Return Policy.

We offer Free Returns & Free Shipping on all U.S orders via UPS.

We regret to learn that you have received a defective item. In order to resolve this matter, we kindly request that you send an email to info@yonicque.com with a photograph of the defective item and your order number. Thank you for your cooperation. To start a return click here - Return Portal.

We prioritize the prompt processing of your return. When utilizing our Returns Portal, your refund is typically processed within 10 working days following the drop-off of your package at your designated UPS or DHL facility. However, please note that in certain circumstances, this timeframe may be extended. If you do not receive your refund within 60 days of returning the item(s), we kindly ask you to contact us with your order details and the tracking information for the return. To start a return click here - Return Portal.

Upon processing your refund, you will receive a notification via email or SMS. Please be advised that it may take approximately 10 to 15 business days for the refund to appear in your account, dependent upon your banking institution.

Unfortunately, we do not refund postage/shipping charges.

To utilize your promotional code, please enter it into the “Discount Code” field located within the cart drawer/cart page, beneath your selected items, or at the checkout stage. 

Afterward, click “Apply.” Upon successful application of your code, a message indicating your total savings will be displayed. Should you encounter a red message stating “Invalid Discount Code,” please verify the accuracy of the promo code’s spelling and check if it has expired.

It is important to note that certain promotional discount codes may be time-sensitive; therefore, it is advisable to act promptly. Additionally, promotional codes do not apply to beauty products, sale items (marked with a red price), or premium items, unless explicitly stated otherwise.

Please be aware that only one promotional code may be utilized per order.

If you have entered a promotional code into the "Discount Code" box, clicked "Apply," and are receiving an "Invalid Code" message in red text, please consider the following helpful recommendations:

1. All promotional codes have an expiration date. Verify the email or SMS in which you received the code to ascertain the validity period.

2. Ensure that there are no sale items (marked with red prices), beauty products, or premium items in your shopping cart, as these codes typically cannot be applied to such products.

3. Confirm that you are entering the code in uppercase letters without any spaces, as this is critically important.

4. Do not attempt to apply more than one promotional code per order.

5. If your code is designated as a delivery discount, ensure that you have selected the appropriate delivery method.

6. Certain promotional codes are valid only for specific items. The email or SMS you received will contain detailed information regarding the applicable item(s).

7. Items already discounted (marked with red prices) are excluded from further reductions through promotional codes, unless explicitly stated otherwise.

8. To change the promotional code on your order, please click the "x" icon located next to the code entered in the "Discount Code" box.

9. Most of our promotional codes are designed for single use. If you have previously utilized the code and it is now functioning as invalid, please review the terms associated with the code to confirm its single-use status.

All items marked with a red price, including beauty and premium products, are excluded from discounts associated with promotional codes, unless otherwise specified. 

Certain promotional codes may apply solely to specific items. It is advisable to verify the details provided in your email or SMS concerning the promotional code.

If you have forgotten your password, please navigate to your account page and select the "Forgot Password" option. You will then be guided through the steps necessary to reset your password. Still having issues? Contact Us - we're happy to help.

If you wish to change your password, please log into your account using your current password and proceed to follow the instructions provided in the account information section. If you have forgotten your password, kindly navigate to your account page and select the "Forgot Password" option. Subsequently, follow the outlined steps to reset your password. Still having issues? Contact Us - we're happy to help.

3D Secure is a payment option utilized by certain financial institutions to enhance the security of online transactions made with credit and debit cards. This security protocol serves as an additional safeguard for purchases conducted over the internet. In the event of any issues or if assistance is required regarding any details, it is advisable to contact your bank directly.

To Opt-Out of Email Communications:

Please click the "Unsubscribe" link located at the bottom of the email.

To Opt-Out of SMS Notifications:

Kindly text the word 'STOP' to 1-855-492-3301.

Please click here to visit our Contact Us page.

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