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Products & Stock
Buy 2 & Save More! Mix & Match our best-selling premium tracksuits & sweatsuits. Use code: DEAL at checkout to get a $10 discount.
We use our discounting strategies to give our customers access to budget-friendly prices on trendy items.
Yes, all of our items are in stock and ready to ship.
This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock.
Check out our size guide here to ensure it matches the size(s) you've ordered.
Orders
Please note: tracking is only available once the order has been shipped. Some orders may be sent in multiple parts, you will receive multiple shipping emails if your order has been shipped out separately.
Please Click Here to Track Your Order.
Sorry to hear you haven’t received a part of your order. If you are missing part of your order, please check the following:
- Please check your shipping email. If your order is going to be sent out in multiple parts then your shipping email will only include some of the items you ordered, you will then receive another shipping email. You will also receive multiple tracking numbers.
- Please check your package slip in the polymailer/box. This will show the items you should have received in this shipment. If you have everything that is on the package slip the rest of your order will come separately.
- Please check your Yonicque shipping packaging. If your order is arriving in multiple shipments then there will be a note in the polymailer/box to let you know the order has been split.
If you are missing item(s) from your order and your shipping email and packing slip show all items on your order, then please get in touch with our customer services team here.
Please be sure to include your order number and advise them of your missing item(s). If you haven’t received all of your item(s) please contact us within 14 days.
We accept the following secure encrypted payment methods:
- ShopPay
- Visa
- American Express
- Mastercard
- Apple Pay
- Google Pay
- Paypal/Venmo
- Cash App
- Afterpay
- Klarna
- Zip
We offer more secure encrypted payment methods at checkout. You can be assured that shopping with Yonicque is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
If your order has gone into payment review it means your payment has not been received yet. This can happen for several reasons, but don't worry your card hasn't been charged!
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox. Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order is on its way to you.
Please Click Here to Track Your Order.
Once you have placed an order you will shortly receive a confirmation email/sms alert. To ensure that this goes into your inbox please add info@yonicque.com and 1-(855)-492-3301 to your contacts, otherwise your confirmation email/sms may end up in your Junk/Spam folder. If you still have not received your order confirmation email/sms after submission please contact us.
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team would have already started processing your order.
To make sure you receive your items on time, we being processing your order as soon as we receive it. This means that once your order has been placed, you will be not be able to cancel it.
We're sorry to hear that you've received an incorrect or faulty item. Please contact us with your order number, the product name of the item you were supposed to receive and any further details. We will do our best to resolve this matter for you.
To Start a Return Click Here - Return Portal
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
To Start a Return Click Here - Return Portal
Shipping
We use the following Shipping Carriers:
- USPS
- UPS
We offer Free shipping and Free Returns for all U.S Orders.
The express shipping services for the United States cannot make shipments to P.O. Boxes. Please use an alternative shipping address or select the Standard or Saver shipping service.
Unfortunately, we will not cover any duty costs. Please keep in mind that additional taxes may be applied to your order according to your local legislation.
Shipments can be made anytime between 8:00 AM and 9:00 PM - Monday-Friday CST.
Yes, you can have your package shipped to an alternative address. However, this needs to be done at the time of purchase. When filling out the Billing address form simply un-click the box that says "Use shipping address as billing address" or select "Use a different address".
You will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organization in the address field as well as the contact name to ensure your package is successfully shipped.
If you or a neighbor are home to accept the order, then a signature will be required. If nobody is home to receive the package, the shipping company will leave a card saying that they have attempted to deliver, and will provide you with details on where the package has been shipped to. If there are no safe places or available neighbors, the courier will notify you and attempt to re-ship the next business day. Shipping will be re-attempted 3 times before being returned to the depot and then returned to Yonicque. If you wish to have the package redelivered, please contact us at info@yonicque.com.
You can track the status of your order here.
If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here: https://redelivery.usps.com/redelivery/.
If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here: https://tools.usps.com/go/POLocatorAction!input.action
If you placed an order using the standard shipping service and your USPS tracking is showing that there has been an unsuccessful shipping attempt or if you have received a drop card, then you will need to either reschedule your shipment or arrange to collect your package from your local USPS post office.
If you are unable to access the status of your order, please contact us and we'll get back to you immediately.
You will have 15 days from the date of the first shipping attempt to either reschedule shipping or collect your package. After this time your package will be returned to us.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.
If you wish to dispute shipping of your order, you have 30 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as shipped to the address set out in the Shipping Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated shipping costs.
Returns
Quick and easy returns through our Returns Portal.
Your refund will be processed within 5-7 business days of you dropping your package off at your Local Post Office/UPS.
- Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Print a returns labels on our Returns Portal and drop it off at your local post office/UPS.
- You will receive an email confirmation for tracking and proof of return!
To Start a Return Click Here - Return Portal
Please click here to read our Return Policy.
Please keep your orders separate, as returning more than one order in a package may delay your refund.
Please return unsuitable items within 30 days of receiving your order. Please return items in their original packaging. For a full breakdown on what items are eligible to return please read our Return Policy.
We offer Free Returns & Free Shipping on all U.S orders.
We're sorry to hear that you've received a faulty item. So we can get this sorted, please email us at info@yonicque.com with a picture of the faulty item and your order number.
To Start a Return Click Here - Return Portal
We aim to process your return immediately. If returning through our Returns Portal l your refund should be processed within 30 working days of you dropping your package off at your Local Post Office/UPS but on occasions it may take a little longer. If you have not been refunded after 30 days of returning the item(s), please contact us with your order and the return's tracking details.
To Start a Return Click Here - Return Portal
As soon as we have processed your refund, you will receive an email/sms text notification. Please note it can take 5-7 business days for the payment to show in your account, depending on your bank institution.
Unfortunately we do not refund postage/shipping charges.
Promotional Offers
- Enter your promotional code into the “Discount Code” box in the cart drawer beneath your items or at checkout.
- Click “Apply”
If your code has been applied successfully a message displaying your total savings will appear. If you see red text saying “Invalid Discount Code” verify the spelling of the promo code and if it has expired.
Some Promotional Discount Codes are time sensitive, so don't miss out!
Promotional codes are not applicable to beauty, sale (red priced) or premium item(s), unless otherwise stated.
Please Note: Only one promotional code can be used per order.
Have you entered a promo code into the “Discount Code" box, clicked “Apply” but getting an “Invalid Code” message in red text? Check the below helpful tips:
All codes have an expiration date. Check the email/sms in which you received the code to confirm how long you have to use it.
- Make sure that you do not have any sale (red priced), beauty or premium item(s) in your bag. These codes typically cannot be used on these things.
- Make sure you are entering the code in capital letters and without any spaces. This is super important!
- Make sure you are not trying to apply more than one promo code per order.
- Make sure you have selected the relevant delivery method, if your code is a delivery discount.
- Some promotional codes only apply to certain items. If you received your code via email/sms, the full details of the item(s) the code is applicable on will be included.
- Item(s) that are already on sale (red priced) will be excluded from any further discount via promo code (unless otherwise stated).
- If you want to change the code on your order, press the x icon next to the code entered under the "Discount Code" box.
- Most of our codes are single use, so if you have used the code before and it is now showing as invalid then please check the terms of the code to confirm if it is single use.
All sale (red priced), beauty and premium items are excluded from promotional code discounts, unless otherwise stated.
Some promotional codes are only applicable to selected items. Please double check your email/sms with the promotional code.
Technical
Forgot your password? On your account page click the "Forgot Password" option and follow the steps to reset.
Still having issues? Contact Us - we'll see how we can help.
Need to change your password? Simply log into your account using your current password then follow the steps under the account infomation section.
Forgot your password? On your account page click the "Forgot Password" option and follow the steps to reset.
Still having issues? Contact Us - we'll see how we can help.
This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.
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