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Contact Us Orders Product Availability Shipping Returns & Refunds Technical
Contact Us
Where are you located?
Chicago, IL
What are your hours?
We are open Monday-Saturday from 7:30AM-9:30PM CST for Local Chicago Delivery & Curbside Pickup. We are open 24hrs for online shipping services. 
What is your customer service phone number?
1-805-836-0621
Orders
Where is my order?
Please refer to our "Track Your Order" page for further details.
How can I pay for my order?

We've got you covered! We accept the following payment methods:

  • Amazon Pay
  • Apple Pay
  • Afterpay
  • Amex
  • Discover
  • Meta (Facebook) Pay
  • Google Pay
  • Paypal
  • Netspend
  • Cash App
  • Zelle 
  • Chime
  • Venmo
  • Amex
  • Visa
  • Visa Debit
  • Solo
  • Maestro
  • Electron
  • Paypal
  • Mastercard
  • Affirm 
  • ZIP
  • Klarna

You can be assured that shopping with Yonicque is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Can I make changes to my order? (E.G. Address)

Unfortunately, once you've placed your order it is not possible to amend any details, as our team will have already started processing your order.

 
Can I cancel order?
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To Start a Return Click Here - Return Portal
What should I do if I receive an incorrect order?
We're sorry to hear that you've received an incorrect or faulty item. Please send us a message at info@yonicque.com with your order number, the name/product code of the item you were supposed to receive and any further details. To Start a Return Click Here - Returns Portal and we'll do our best to resolve this for you.
Will I receive a confirmation email when I place my order?
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@yonicque.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.
 
How do I know you have received my order?
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox - so hold tight! Once our team has processed your order, you will receive a second email to let you know that your order is on its way to you.
Product Availability
Is your merchandise on hand?
Yes, all merchandise is on hand and ready to ship with the exception of any items on pre-sale or pre-order.
Are the outfits true to size?
Yes our outfits are true to size.
Do you have a size chart?
Check out our size chart here to check this matches the size you have ordered.
Why can't I find an item that was advertised?
Oh no! This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock! But please text the word "VIP" to 1-855-492-3301 to join our text message list to be notified first when we have restocks. 
Will you be getting more stock?

Our popular items can sell out quickly as we are all about fast fashion. In the meantime, why not browse through our current products selection - www.yonicque.com

Shipping
Do I need to sign for my package?
If you or a neighbour is home to accept the order, then a signature will be required. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been shipped to. If there are no safe places or available neighbours, the courier will notify you and attempt re-ship the next working day. Shipping will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. If you wish to have the parcel redelivered, please contact us.
Can you ship to a different address other than my billing address?
Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply unclick the box that says ‘Shipping to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organization in the address field as well as the contact name to ensure your parcel is successfully shipped.
What if my package doesn't arrive?

You can track the status of your order here. If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here -  https://tools.usps.com/go/POLocatorAction!input.action   

If you are unable to access the status of your order, please contact us and we'll get back to you ASAP.

What time will my order arrive?
Shipments may arrive anytime between 8am and 9pm depending on your selected shipping carrier. 
Do you ship to P.O Boxes?
The express shipping services for USA cannot make shippings to PO Box addresses. Please use an alternative shipping address or select the Standard or Saver shipping service.
Why is my shipment being disputed?
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

If you wish to dispute shipping of your order, you have 30 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as shipped to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated shipping costs.

Understanding your tracking information
TERM EXPLANATION
Shipping The item has either been shipped as addressed or, to a neighbour. Please note Special shipping Guaranteed™ items cannot be shipped to a neighbour
DC Distribution centre
Inward RDC Volumetric Acceptance The item is halfway through its journey
MDN If you see ‘(MDN)’, this is an internal note and nothing to worry about - your item is still on track.
NOT SHIPPED - RETURNED TO NRC We've been unable to ship the item and there's no return address so we've sent it to our National Return Centre.
Outward RDC Volumetric Acceptance We've collected the item from the sender.
Pre-advice Received The sender has told us they're going to post something, but we haven't received it yet.
Sales Order Raised This is only relevant to the sender.
Missing pre-advice The parcel information has not yet been loaded onto our online system. However, the parcel has entered and is still moving within our network.
Order generated The parcel has been booked onto our system but has not yet been collected.
'Sorted at national hub' or 'Hub trailer via sorter' The parcel is being sorted at one of our National Hubs and will shortly be on its way to your local shipping depot.
Receipt at depot The parcel is at either the collection or shipping depot, please check the tracking information
Misrouted at depot The parcel has been sent to the incorrect depot but will be re-routed. Please allow 48 hours for the parcel to reach your local courier.
Manifested for delivery/ 'Manifested to courier' or 'Out for Delivery' The parcel has been assigned to the courier for shipping. It will typically be followed by a 'courier received' scan, once the courier is in receipt of the parcel.
Courier received The parcel is with the courier for shipping, our couriers work between 8am-9pm.
Carried forward The courier has been unable to deliver the parcel but will re- attempt the next working day.
Not delivered due to address query We have had a problem shipping your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. If you are the recipient of the parcel, please contact your shipper, they will be able to resolve this on your behalf.
Will I be charged customs and import duties?
You are responsible to cover duty costs on your order and any additional taxes that may apply according to local legislation.
Returns & Refunds
How do I return an item?

Quick and easy returns through our Returns Portal! Your refund should be processed within 5-7 working days of you dropping your package off at your local post office / collection point.

  • Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Print a returns labels on our Returns Portal and drop it off at your local post office.
  • You will receive an email confirmation for tracking and proof of return!
What is your return policy?

With limited exceptions, valid returns are refunded in the form of store credit. We do not accept exchanges. However, damaged/defective items will be subject to an exchange if in stock.

All store credit for returned items are issued within 5 to 7 business days after the return is processed.

All final sale items are marked as such and cannot be returned for store credit.

You can find additional information about our Return Policy Here

How long do I have to return an item?
Please return unsuitable items within 30 days of receiving your order. Please return items in their original packaging. For a full breakdown on what items are eligible to return or find additional information about our Return Policy Here.
How much does it cost to return an item?
We currently offer Free Returns on U.S Orders Only. We're sorry but we are unable to offer free returns services for any other countries at this time. Returns must be made at your own cost if you are not ordering from the U.S. Please return using a standard trackable service. To Start a Return Click Here - Returns Portal
How long does it take to process my return?
We aim to process your return ASAP, if returning through our Returns Portal your refund should be processed within 3-5 working days of you dropping your package off at your local post office / collection point but on occasions it may take a little longer. If you have not been refunded after 14 days of returning the item(s), please contact us with your order returns tracking details.
How can I track the status of my return?
As soon as we have processed your refund, you will receive an email notification. Please note it can take 5-7 business days for the payment to show in your account, depending on the card issuer.
Do you refund the shipping charge?
Unfortunately, we do not refund postage/shipping charges on orders. 
Technical
What should I do if I've forgotten my password?

Forgot your password? On your account page click the 'forgot password' option and follow the steps to reset. Still having issues? Contact Us and we will assist you.

How do I change my password?

Need to change your password? Simply log into your account using your current password then follow the steps under the account infomation section. Forgot your password? On your account page click the 'forgot password'  option and follow the steps to reset. Still need help? Get in touch via the Contact Us link.

 
How do I change my email address?
Log into your account using your old email address and click on 'edit email address/password under 'My Info'. Once these changes have been made, hit continue and your changes will be saved!
How do I change my saved delivery address?

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

How do I change my contact preferences?

You can choose how you want us to contact you about things we think you'd like to hear about. You may remove or update your preferences by clicking on contact preferences and unclicking or clicking all contact options.

 
How do I change my saved payment details?

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.

Why am I experiencing problems when entering my payment details?
This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.
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