Return Policy

Important: 

Yonicque LLC offers a free, easy, and no-hassle return policy for all returns. You can make a return within 30 days of placing your order for a store credit. Products marked Final Sale cannot be returned. Refunds will be issued for store credit at our discretion; store credit will be issued in form of a Yonicque E-Gift Card.

We do not offer exchanges, but we welcome you to return your item(s) by mail following our Return Policy by using our online returns portal and repurchasing any available item(s) on our site. 

Yonicque LLC does not issue online store credit for the original shipping charges. All sale items are considered Final Sales and cannot be returned for online store credit. We do provide free prepaid return labels on all U.S. orders only. We will cover the shipping costs to return for U.S orders only.

To Start a Return Click Here - Return Portal

Online Return Policy:

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date. 

  • Please be advised that returns of items without protective plastic, returned in a balled-up condition, or that are in non-resalable condition will result in the issuance of only 50% of the original value in store credit. Items must be returned in the same manner that they were received.

  • If worn items, final sale items, swimwear, or bodysuits are returned, store credit will be revoked, and these items will not be returned to the customer but discarded instead. 

  • It is important to note that the original shipping costs are non-refundable, as these fees were incurred to transport the items to the customer.

  • Customers have 30 days from the delivery date to initiate a return. Please be aware that we do not offer refunds; only store credit is available. To assist in making informed purchases, videos, descriptions, and size guides are provided for each product, and customers are encouraged to review them carefully to select the appropriate sizes.

  • All products undergo thorough inspection prior to shipping. In the event that an item arrives damaged, it must be reported within 48 hours of delivery. Photographic evidence will be requested for verification. If the damage is confirmed, a replacement of the originally ordered item will be sent; however, we do not offer substitutions for different items.

  • All sales items are final and are not eligible for return. Consequently, no exchanges, returns, or store credits will be granted for sale items under any circumstances. Gift card purchases are also considered final sale. Additionally, purchases made during Black Friday and Cyber Week are final sale, with no exceptions.

  • Once an order has been placed, it cannot be canceled, modified, or altered due to the expedited shipping process. Therefore, it is imperative to ensure that the correct size and color have been selected, as we are not liable for any errors made in the order.

  • Please be informed that all bodysuits, sets that include bodysuits, swimwear, beachwear, crochet items, white clothing, and leggings or legging sets are final sale, with no exceptions.

  • All returned items must have their original tags and be contained in the clear protective bags. It is not permissible to place items inside a shipping bag or box without the protective plastic. Store credits will be processed within 10 to 15 business days and will be sent via email.

  • We do not adjust prices for missed discount codes. If the discount code remains valid, it may be applied to subsequent purchases.

  • Return labels for U.S orders only are provided, however the shipping costs are not included in store credit. We reserve the right to reject any items that exhibit signs of wear or are missing tags and protective plastic. Gift cards are valid for 60 days subsequent to being emailed.

  • We assume no responsibility for packages that are unclaimed, sent to incorrect addresses, or returned to us. If items are returned, the customer will be responsible for the reshipping fees required to send them to the correct address.

  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and be returned in their original packaging.

  • Items must be free of stains, makeup, odors, fragrances, glitter, deodorant, or wear.

  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.

  • All returns must include an order packing slip that indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.

  • We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

  • Returns are processed within 10-15 business days after your item(s) are delivered to us.

  • Damaged or defective must be reported within 48 hours of delivery. 

  • Gift Cards purchased online are non-refundable.

Returned-to-Sender & Refused Packages: 

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We are unable to update orders once they have been placed in our system. To ensure that your package is delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity. Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
  • Non-Yonicque items sent to our business mailbox will be discarded upon receipt.
  • Damaged/Defective/Incorrect Items

We complete thorough quality assurance checks on all physical merchandise. However, should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Contact Us page. 

Once we receive your request, we will be in contact with you to address and resolve the issue. Damaged/Defective/Incorrect items must be unworn, unwashed, fragrance-free, and in the original packaging with tags still attached. 

Expedited websites, new websites, and revamps are non-refundable once the project is completed and the contract is signed. Returning By Mail For U.S. Domestic & International customers, you may return by mail. To return by mail - Use your order packing slip to return it by mail with the carrier of your choice. All returns must include an order packing slip that indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. 

Mail your return items to our Returns Department at the address stated below:

YONICQUE LLC
1507 E 53rd St
Suite 861
Chicago, IL 60615
United States

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 10-15 business days to process your return once it is delivered to our business mailbox. Once your return is fully processed, we will issue you store credit in the form of a Yonicque E-Gift Card for use on a future purchase. E-Gift Cards expire after 60 days and are redeemable right away!

Please Note: Yonicque LLC is not responsible for returns until they reach our business mailbox in Chicago, IL. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, Yonicque LLC will not issue any returns.

If you have an issue with your E-Gift Card, please contact us via email at info@yonicque.com

Customer Service: Mon-Fri 8:00 am-5 pm CDT. You may call or text us at (805) 836-0621.

Thank you kindly for your business. We hope to see you again soon.